Looking for answers? In the FAQ section, you’ll find the answers you need.

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Our FAQ section is designed to provide quick answers to the most frequently asked questions about our products and services.

Whether you’re interested in device maintenance, calibration, or troubleshooting, you’ll find clear and helpful information here.

If you need further details or have specific questions, the FAQ section is an excellent starting point for getting the right support.

Choose a topic to find the answers you’re looking for:

  • Devices
  • Troubleshooting and Technical Support
  • Orders and Delivery
  • Software
  • First steps
01
Spectrophotometer for Color Measurement—How Does It Work?

Learn how color measurement devices work, which solution you should choose, and what you need to consider when making your selection.

02
Which device should I choose for my industry?

Find out which device is best suited to the specific needs of your industry and what you should keep in mind when customizing the devices to meet your needs.

03
Which devices are suitable for measuring liquids, powders, and pastes?

Find out which devices are suitable for which applications. Which device is better suited for measuring liquids, and which is better suited for measuring powders, or pastes?

04
Is the gloss meter suitable for all surfaces?

Find out which device is right for your applications and when to use a 60°, 85°, or 20° angle.

05
Which measurement angle should you choose (20°, 60°, 85°)?

The choice of angle depends on the surface’s gloss level:
• 60° – general-purpose measurement,
• 20° – for high-gloss surfaces,
• 85° – for matte surfaces.

01
Can I count on technical support after my purchase?

Yes. After you purchase the device, 3Color provides technical support, including maintenance, calibration, and verification of the devices. We offer both in-warranty support and post-warranty services.

02
Do you offer maintenance and calibration services for devices?

Yes—3Color offers professional maintenance, calibration, and verification services for measuring instruments, ensuring their accurate and reproducible performance.

01
Does 3Color ship internationally?

Yes. The company not only operates in Poland but also has branches in Italy, Germany, and the United States, among other places, enabling it to serve international customers.

02
Can I get a custom quote for the device?

Yes. 3Color creates customized quotes tailored to the customer’s needs—simply send us a request using the quote form, and our experts will take care of the rest.

01
Does the Color Expert software allow you to create measurement reports?

Yes. Our software offers numerous features, including the ability to generate measurement reports and then export them. You can also create your own color databases, color samples, and reference values. Upon special customer request, it is also possible to expand the software with new features.

02
Does the software allow for analysis in accordance with international colorimetric standards?

Yes. The program supports standard color spaces (including CIELAB and CIEXYZ) and allows for the analysis of color differences according to recognized ΔE evaluation methods.

03
Is it possible to set individual tolerances for different products?

Yes. The user can define custom tolerance ranges for samples, production batches, or specific products.

04
Does the software allow you to manage a reference sample database?

Yes. The system allows you to create, save, and edit color samples, as well as use them for ongoing quality control.

01
How do you prepare a sample for measurement?

The surface of the sample should be clean, dry, and uniform. For textured materials, care must be taken to ensure that the sample is securely mounted.

02
Is a single measurement enough?

In practice, it is recommended to take several measurements at different points on the sample and average the results to obtain more reliable values and results.

03
Does the device need to be calibrated before each measurement?

We recommend regular calibration—especially before a series of measurements—to ensure the repeatability and reliability of the results.

04
How and where should the device be stored?

All 3Color devices should be stored in dry, enclosed spaces at room temperature. The devices and their accompanying plates (e.g., the white calibration plate) should be protected from direct sunlight, as this can cause damage and premature aging of the plate, which can negatively affect the device’s functionality.

Services for Businesses

Discover how our comprehensive solutions can improve the quality of your color measurements.

Service

Ensure the smooth operation of your equipment with our professional maintenance and technical support.

Calibration

Ensure precision with professional calibration tailored specifically to your individual needs.

Trainings

Unlock your team’s full potential—with hands-on training led by experts in the field of color measurement.

Contact and Help

Haven't found an answer to your question yet? We're happy to help if you have any further questions or need clarification.