Calibration
All high-precision devices, as well as 3Color® products, must be calibrated regularly to ensure optimal performance within the specifications and tolerances specified by the manufacturer. Our products require two types of calibration—one daily and one annual.
Daily calibration is performed by the user using the calibration accessories included with the device. Annual calibration is performed by an authorized 3Color® service center using professional service tools. If there are deviations in the measurement results, the device is adjusted or undergoes additional maintenance.
A service calibration is recommended for all 3Color® products at least once a year. Before calibration, the service center checks the technical condition of the device, including: the battery, optics, buttons, housing, and calibration plate. The calibrated device leaves the service center with a positive test result.
The proper functioning of the device is confirmed by the issuance of a calibration certificate by customer service.
A prerequisite for performing the calibration service is the submission of an RMA (Return Material Authorization) document to 3Color®. Upon receipt of the RMA document, 3Color® will inform you of the next steps regarding the calibration request.
